About Us

We are an innovative and award winning customs solutions business built by bringing together the best minds in the industry to create the best products for the industry.

Our meticulously crafted products are intuitive, responsive and easy to use and has been approved, appreciated and executed by the best ports in the world.

We export Dubai’s exemplary customs practice to the world, to meet the demands of an ever-growing global economy by empowering national economies to attract inward investments while ensuring security and integrity to its sovereign borders.

A truely global force. Customs World’s outward-looking initiative is to create lasting partnerships and foster greater trade facilitation.


To be the world’s most reliable customs resources pool.


To better facilitate international trade and development in accordance with international performance standards, enhance global security and empower national economies by exporting Dubai’s exemplary customs practice to the rest of the world.

CW provides a wide array of tailor made solutions that best fit our partners’ requirements, calling upon over 10 years of research and development. All CW services can be categorised into three key areas:

  • ICT
  • HR


Founded in 2005, we enable nations to simplify their customs operations through a rigorous reform and development program.

Since our launch, our specialists have focused on the industry to develop products that make business more streamlined, cost effective and productive.

Today our services and products are present in over 65 countries.

From gap analysis to reform and modernization we provide tailor-made, bespoke solutions that are designed to best-fit the requirements of our partner.

Having modernized and reformed Dubai Customs that resulted in being awarded the 3rd highest rank in the burden of customs by the World Economic Forum, we come with a unique skill set and experience to assist other nations in their development through our consultancy products.


Customs World is incorporated under the Ports, Customs, Free Zones Corporation (PCFC), under the chairmanship of H.E. Sultan Ahmed bin Sulayem, with eight strategic partners under the same leadership. Out of these, three play a vital role in being a support system to Customs World: Dubai Customs, Dutech and Dubai Trade World. A support system that gives us a unique ability to meet clients’ needs worldwide.

Dubai Customs is one of the leading government departments taking part in enhancing sustainable development and promoting Dubai’s image worldwide.

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Fully owned by the Ports, Customs and Free Zone Corporation Dubai, DUTECH is a leading ICT service provider that delivers world class IT solutions and services.

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DT World has been created as a fully owned subsidiary of Dubai Trade to take on Port Community System and Trade Facilitation projects abroad.

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